Shipping Policy
Last Updated: 17/11/2025
Thank you for shopping with Vezair Prime.
This Shipping Policy outlines how orders are processed, shipped, and delivered.
By placing an order on our website, you agree to the terms stated below.
1. Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed on Sundays or public holidays.
If there is any delay due to stock checks or high order volume, we will notify you through email or SMS.
2. Delivery Timeframes
Estimated delivery time after dispatch:
Metro Cities: 3–6 business days
Non-Metro Cities: 4–8 business days
Remote/Rural Areas: 6–10 business days
Please note:
Delivery timelines are estimates and may vary due to factors outside our control such as weather conditions, courier delays, public holidays, or operational issues.
3. Shipping Method
Orders are shipped through reliable third-party courier services based on service availability and your delivery location.
We do not offer self-pickup or in-person delivery at this time.
4. Tracking Your Order
Once your order is shipped:
You will receive a tracking link or tracking number via email or SMS.
Tracking information may take several hours to become active after dispatch.
5. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your order.
From time to time, we may offer free shipping promotions on selected products or order values.
6. Incorrect or Incomplete Address
Orders may be delayed or returned if:
The address provided is incorrect or incomplete
The contact number is invalid or unreachable
In such cases:
Delivery may fail
The package may return to us
Reshipping charges may apply
Refunds are not guaranteed for failed deliveries due to incorrect customer details.
7. Delivery Attempts
Courier services typically make 2–3 attempts to deliver your order.
If the customer is unavailable or unreachable, the package may be returned to us.
Additional shipping charges may apply for resending the order.
8. Damaged or Tampered Packages
If the package appears:
Damaged
Opened
Tampered
Please take photos/videos before opening and contact us immediately at vezairprime@gmail.com.
We will assist you after verifying the issue.
9. Lost Shipments
If your order is marked as lost or undelivered by the courier partner, we will:
Investigate the issue
Provide a resolution based on verification
Offer a replacement or refund, wherever applicable
Processing time for lost shipment cases may take 7–10 business days.
10. International Shipping
At present, Vezair Prime ships only within India.
International shipping will be introduced in the future and will be updated in this policy accordingly.
11. Contact Us
For shipping-related questions or support, contact us at:
📧 Email: vezairprime@gmail.com
🏷️ Brand: Vezair Prime